Effective June 1, 2018
Hope Academy is located at 8102A Clearvista Parkway, Indianapolis, IN 46256. Should you have any comments or questions about how we collect and use your personal information, communication can be directed to Hope Academy’s postal address, via email to email@example.com, or by telephone to (317) 572-9440.
Applicability & Eligibility
Eligibility to Use The Website
The Website is not directed to children under the age of 18. You may not use the Website if you are under the age of 18. If you are under the age of 18, you should not provide any information on our Website. If we determine that we have collected or received any information from any child under the age of 18, we will delete that information immediately. If you believe that we might have collected any personal data from or about a child under the age of 18, please contact us at firstname.lastname@example.org to provide additional information or to request the removal of the relevant information from our database.
Information Collection & Use
Hope Academy collects information about you and your use of the Website through various means, including when you provide information to us and when we automatically collect information about you when you access, use, or interact with the Website. Such processing is necessary to provide you with the Website.
By using the Website, you acknowledge that Hope Academy will use your information in the United States and any other country where Hope Academy operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. We will transfer personal information only to those countries to which we are permitted by law to transfer personal information, and we will take steps to ensure that your personal information continues to enjoy appropriate protections.
The types of information Hope Academy may collect about you include:
Information You Provide To Us:
We process information you provide to us on the legal basis of Hope Academy’s legitimate interests in performing the function or service you requested. Where appropriate, we may rely on alternate legal bases, such as your consent to certain types of processing.
Correspondence Information: If you email us, submit a form, or subscribe to our blog, newsletters or mailing lists, we may keep your message, email address, and contact information to respond to your requests, provide the requested products or Website, and to provide notifications or other correspondences to you. We do not share or sell any personal information to other organizations for commercial purposes. If you do not want to receive communications from us in the future, please let us know by sending us an e-mail requesting the same to email@example.com or by following the unsubscribe instructions found in any e-mail we send. If you supply us with your postal address on-line, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by contacting us at firstname.lastname@example.org or by calling our phone number provided above. Please note requests to remove your email address from our lists may take some time to fulfill. We may also still contact you as needed to provide important announcements or notifications regarding the Website.
Support Information: You may provide information to us via a support request submitted through the Website. We will use this information to assist you with your support request and may maintain this information to assist you or other users with support requests. Please do not submit any information to us via a support submission, including confidential or sensitive information that you do not wish for Hope Academy or our service providers to have access to or use in the future.
Form Information: We may use forms to request certain information from you on the Website, such as your contact information to assist with contacts or service requests. This information may include personal data.
Information We Collect Automatically:
We use automatic data collection and analytics technologies to collect aggregate and user-specific information about your equipment, domain name, patterns of use, communication data and the resources that you access and use on the Website, including your IP address, browsing and navigation patterns. This information is used to improve our Website. We process information collected automatically on the legal basis of Hope Academy’s legitimate interests in assessing the use of the Website. Information we collect automatically through your use of the Website includes:
Analytics Information: We use data analytics to ensure site functionality and improve the Website. We use mobile analytics software to allow us to understand the functionality of the Website on your phone. This software may record information such as how often you use the Website, what happens within the Website, aggregated usage, performance data, app errors and debugging information, and where the Website was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information that you submit within the mobile application.
Log File Information: When you use our Website, we may receive log file information such as your IP address, browser type, access times, domain names operating system, the referring web page(s), pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, and cookie information. We receive log file data when you interact with our Website, for example, when you visit our Website, sign into our Website, or interact with our email notifications. Hope Academy uses log file data to provide, understand, and improve our Website, and to customize the content we show you. Hope Academy may link this log file to other information Hope Academy collects about you via the Website.
Aggregated Non-Personal Data: We may disclose aggregated, non-personal data received from providing the Website, including information that does not identify any individual, without restriction. Hope Academy may share demographic information with business partners, but it will be aggregated and de-personalized, so that personal information is not revealed.
Within Hope Academy: We may share and process information internally within Hope Academy and with our subsidiaries and affiliates. Hope Academy’s personnel may have access to your information as needed to provide and operate the Website in the normal course of business. This includes information regarding your use and interaction with the Website.
Service Providers: Hope Academy works with various organizations and individuals to help provide the Website to you (“Service Providers”), such as website and data hosting companies and companies providing analytics information, like Google Analytics. Hope Academy needs to engage such third-party Service Providers to help us operate, provide, and market the Website. These third parties have only limited access to your information and may use your information only to perform these tasks on our behalf. Information we share with our Service Providers may include both information you provide to us and information we collect about you, including personal data and information from data collection tools like cookies, web beacons, and log files.
Hope Academy takes reasonable steps to ensure that our Service Providers are obligated to reasonably protect your information on Hope Academy’s behalf. If Hope Academy becomes aware that a Service Provider is using or disclosing information improperly, we will take commercially reasonable steps to end or correct such improper use or disclosure.
We share personal information with our Service Providers on the legal basis of Hope Academy’s legitimate interests in providing you with the Website. Our engagement of Service Providers is often necessary for us to provide the Website to you, particularly where such companies play important roles like helping us keep our Website operating and secure. In some other cases, these service providers aren’t strictly necessary for us to provide the Website, but help us make it better, like by helping us conduct research into how we could better serve our users. In these latter cases, we have a legitimate interest in working with service providers to make our Website better.
Business Transactions: Hope Academy may purchase other businesses or their assets, sell our business assets, or be involved in a bankruptcy, merger, acquisition, reorganization or sale of assets (a “Business Transaction”). Your information, including personal data, may be among assets sold or transferred as part of a Business Transaction.
Your Rights and Choices Regarding Your Information
Hope Academy seeks to ensure all individuals are provided with the rights mandated by their governing jurisdiction. Not all of the rights discussed herein will apply to each individual data subject and may not apply to you depending upon your jurisdiction.
You may benefit from a number of rights in relation to your information that we process. Some rights apply only in certain limited cases, depending on your location. If you would like to manage, change, limit, or delete your personal information, you can do so by contacting us. Upon request, Hope Academy will provide you with information about whether we hold any of your personal information. In certain cases where we process your information, you may also have a right to restrict or limit the ways in which we use your personal information. In certain circumstances, you also have the right to request the deletion of your personal information, and to obtain a copy of your personal information in an easily accessible format.
To the extent that such rights are mandated by the laws applicable to the individual data subject, such as all data subjects residing in the European Union (“EU”), the following rights may apply: the right to access (GDPR, Article 15); the right to rectification (GDPR, Article16); the right to erasure (GDPR, Article 17); the right to restrict processing (GDPR, Articles 18); the right of object (GDPR, Article 21); and if applicable, the right to data portability (GDPR, Article 20). You may also have a right to lodge a complaint with an appropriate data privacy regulatory authority (GDPR, Article 77).
Where you have provided consent to certain data processing, you have the right to withdraw that consent at any time by contacting Hope Academy at email@example.com. A withdrawal of consent will not affect the validity of our use of your personal data up until the point you have withdrawn your consent.
Access To The Information Hope Academy Has Collected About You
Hope Academy welcomes you to contact us regarding the information we have collected about you, including regarding the nature and accuracy of the data that has been collected about you, to request an update, modification, or deletion of your information, to opt-out of certain Website uses of your information, or to withdraw any consent you may have granted to Hope Academy.
Please note requests to delete or remove your information do not necessarily ensure complete or comprehensive removal of the content or information posted, and removed information may persist in backup copies indefinitely. Please note that if you choose to delete your information or opt-out of the collection and use of your information, you understand that certain features, including but not limited to access to the Website, may no longer be available to you.
We may retain the information we receive about you for as long as necessary to fulfill our contractual and legal obligations, or indefinitely, but information generally will be retained only for as long as necessary to fulfill the purposes for which the information was collected, or as otherwise required by law. In addition, we may delete your personal data from our systems as part of a data retention plan. Following termination or deactivation of a Website Account, Hope Academy may retain your information and content for a commercially reasonable time for backup, archival, and audit purposes.
Opting-Out Of Communications From Hope Academy
Users may opt-out of receiving certain communications from Hope Academy by following the unsubscribe process described in an email communication, or by contacting us using the contact information provided above. However, please note you may not opt-out of Website-related communications, such as account verification, changes or updates to features of the Website, or technical and security notices.
Do Not Track
Hope Academy does not currently employ a process for automatically responding to “Do Not Track” (DNT) signals sent by web browsers, mobile devices, or other mechanisms. Per industry standards, third parties may be able to collect information, including personal data, about your online activities over time and across different websites or online services when you use Website. You may opt out of online behavioral ads at http://www.aboutads.info/choices/. You also may limit certain tracking by disabling cookies in your web browser.
Security Of Your Information
Hope Academy takes reasonable efforts to secure and protect the privacy, accuracy, and reliability of your information and to protect it from loss, misuse, unauthorized access, disclosure, alteration and destruction. Hope Academy implements security measures as we deem appropriate and consistent with industry standards. As no data security protocol is impenetrable, Hope Academy cannot guarantee the security of our systems or databases, nor can we guarantee that personal information we collect about you will not be breached, intercepted, destroyed, accessed, or otherwise disclosed without authorization. Accordingly, any information you transfer to or from Website is provided at your own risk.
Please do your part to help us keep your information secure. Hope Academy specifically reserves the right to terminate your access to the Websites and any contract you have with Hope Academy related to the Website in the event it learns or suspects you have disclosed your Website Account or password information to an unauthorized third party.
Additional Provisions Regarding The Website & Your Information
Transfer And Storage Of Your Information
Please note that information Hope Academy collects about you may be transferred, processed and/or accessed by us in the United States or another country where we, or our Service Providers operate. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country where you reside. If you are located outside the United States and choose to allow us to collect information about you, please be aware that we may transfer your personal data to the United States and process and store it there. We will transfer personal information only to those countries to which we are permitted by law to transfer personal information, and we will take steps to ensure that your personal information continues to enjoy appropriate protections.
Website Hosting: Hope Academy works with WP Engine as its web hosting services provider. WP Engine is located at 504 Lavaca Street, Suite 1000, Austin, TX 78701 and the Website are stored by WP Engine in 504 Lavaca Street, Suite 1000, Austin, TX 7801. Hope Academy shares your data, including personal data, with our website hosting Service Provider for the purposes of processing your data pursuant to your use of the Website.
Safely Using Hope Academy’s Websites
Despite Hope Academy’s safety and privacy controls, we cannot guarantee the Websites are entirely free of illegal, offensive, pornographic, or otherwise inappropriate material, or that you will not encounter inappropriate or illegal conduct from other users when using the Websites. You can help Hope Academy by notifying us of any unwelcome contact by contacting us using the information below.
Your California Privacy Rights
Under California Civil Code Section 1798.83 (known as the “Shine the Light” law), Hope Academy customers who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at the address below or at firstname.lastname@example.org with “Request for California Privacy Information” on the subject line and in the body of your message. We will comply with your request within thirty (30) days or as otherwise required by the statute. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information covered by those requirements will be included in our response.